Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thebigpoof.com. Please note that returns will need to be sent to the following address: 

The Big Poof 

5841 E Charleston Blvd. STE 230 

Las Vegas, Nevada 89142 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@thebigpoof.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

At The Big Poof, we want you to love your purchase! If for any reason you're not completely satisfied, we’re here to help.

• Easy Exchanges: Simply contact our friendly customer service team within 14 days of your purchase.
• Hassle-Free Process: We’ll guide you through the quick and easy exchange process to ensure you get the perfect poof.
• Customer Happiness: Your satisfaction is our top priority, and we’re committed to making things right.

Enjoy a seamless experience with The Big Poof. Because you deserve to love every poof!

Please email us at hello@thebigpoof.com

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thebigpoof.com.